Isn't it interesting just before we recruit people in our businesses we are at our most efficient? Then, just following that new person starting, we seem to fall into the "pit-of-on boarding" taking yet other people off the jobs they were doing and direct them to help with getting these new people up to speed.
It's no wonder boards and management often try to extract too much from the their staff and systems, just to avoid this obvious and essential growing pain. Hence good people are lost and remaining teams struggle with manual systems and overwork.
One underlying cause of this, is using old and outdated Business Solution software (Finance and ERP). These old software systems prevent workflow automation and ignores modern business practices. Old business processes are generally overly complex, very manual and often overwhelming, hence very difficult to pass between staff.
The smarter companies we meet have on-boarding guides, processes and workflows to prevent the impact on already busy staff. They also have updated software and systems to exploit automation, thus ensuring efficiency can scale with more people coming on-board.
This smarter company is able to grow with marginal cost. They dramatically outperform and find new opportunities often overlooked by other companies drowning in the pool of manual processes.