With the release of the out-of-box advanced workflow functionality in Microsoft Dynamics NAV 2016, we are seeing businesses tune-in to automating business processes like never before.
Rather than just thinking about workflow for a single person or sub-team, they are thinking on automating the whole business process both in-side and out-of their ERP systems.
The advantages are significant as the iterations are in real-time, allowing staff to prevent issues or minimise the damage and time to fix, if things start to go south. We are seeing companies both address customer satisfaction in real-time as well as improving the business process in the first place, to take on board important customer feedback points to ensure it never happens again.
As our client teams want to deliver more value with the same number of staff, having technology like this at their fingertips is helping immensely.